Welcome to the FAQ page for arrayandstock.com. If you cannot find the answer you are looking for here, please feel free to reach out to us via the "Contact Us" section.
Placing an Order
Each order is treated as an independent transaction. Any discounts or after-sales benefits apply only to that specific order and cannot be transferred to others.
Please carefully verify the recipient's name, phone number, and shipping address when placing an order. The buyer assumes all risks—such as failed delivery or the return of a package—resulting from incorrect information provided.
Product inventory fluctuates in real time. If an item becomes out of stock after payment, we will contact you to arrange an exchange or provide a full refund; no additional compensation will be offered.
Orders that remain unpaid beyond the designated time limit will be automatically cancelled by the system.
Payment
We use third-party payment gateways to process transactions. Our website does not store sensitive information such as your bank card number or payment passwords.
Shipping and Logistics
We will dispatch your order within the promised processing timeframe. Please note that estimated delivery times are projections only; actual delivery may be affected by factors such as the carrier, weather conditions, or customs clearance, and we cannot guarantee a specific arrival date.
Tracking information is based on the carrier’s official records. We recommend inspecting the package upon arrival; once signed for, the outer packaging is considered to be in good condition.
Color Variation and Dimensions
Product images are for reference only. Slight color variations may occur depending on your display settings; such minor differences are not considered quality defects.
Bedding dimensions are measured manually, and minor discrepancies are normal and do not constitute quality defects.
Returns, Exchanges, and After-Sales Service
Returns and exchanges are only permitted for items that meet our after-sales criteria. Bedding that has been washed, soiled, or damaged due to user handling is not eligible for return or exchange.
After-sales requests must be submitted within the specified timeframe; requests made after this period will not be accepted.
For returns initiated due to personal reasons, the buyer is responsible for return shipping costs. If a return is due to a product quality issue, we will cover the shipping costs.