Welcome to the return and refund policy page for arrayandstock.com. If you have any questions, please feel free to reach out to us via the "Contact Us" page.
Application Timeframe
Please submit your return or refund request within the specified timeframe following the delivery of your package. Requests submitted beyond this period will not be accepted.
Each order is treated as an independent transaction; after-sales rights apply exclusively to the specific order in question and cannot be transferred to other orders.
Requirements for Returned Items
Items must be in brand-new, unused condition, with all original tags and packaging intact. They must be free of stains, water marks, hair, or odors, and must not have been washed, altered, cut, or modified.
Bedding items that have been washed, damaged through use, or subjected to intentional/accidental damage by the user are not eligible for returns or refunds without a specific, valid reason (i.e., "no-reason" returns are not accepted).
Shipping Costs
For returns initiated due to personal preference or sizing issues, the buyer is responsible for the return shipping costs.
If a return is necessary due to our error—such as product quality issues, incorrect items shipped, or damage upon arrival—we will cover the shipping costs for both the return and any replacement.
Handling Damage and Quality Issues
Please inspect your package promptly upon arrival. If you discover any damage, defects, or incorrect items, please contact us immediately and provide your order number, along with photographs of the items and the outer packaging.
Once we have verified the issue, we will arrange for an exchange or a refund.
Exceptions (Non-Returnable/Non-Refundable Items)
Clearance or final-sale items are not eligible for returns or refunds.
Items that have been damaged by the user, washed, or are missing accessories or original tags will not be accepted for return or refund.
Orders for which the after-sales application period has expired are no longer eligible for returns or refunds.
Refund Processing
Once we have received and inspected the returned items, we will process your refund via the original payment method.
Please note that the time it takes for the funds to appear in your account depends on the third-party payment provider; we have no control over these processing times.
Original shipping costs are non-refundable, except in cases involving product quality issues. Return Information
Address: 1135 HONEY BLOSSOM DR, ORLANDO, FL, 32824
Email: contact@veneermortarbox.shop